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Booking Conditions

RESERVATION AND CONFIRMATION
Reservations are to be made to our office or to our appointed General Sales Agent. Upon confirmation of a reservation, a 30% (thirty per cent) deposit is requested, and the total package tour price for the Services should be paid at least 30 days (thirty days) prior to client's arrival in Vietnam or starting date of the tour, or otherwise Cool Travel may at their sole discretion cancel the bookings without any refund of sums already paid to Cool Travel by the Client/Agent

PAYMENT
Except as otherwise agreed by Cool Travel, Client’s payment shall be executed by cash, credit card or travellers cheques. Except for cash payment, a service charge may apply. In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to our appropriate bank account. Any bank charges levied by the sending bank relating to transfers to Cool Travel must be paid by the Client/Agent.

BANK TRANSFER

  • Beneficiary’s name    : CONG TY TNHH TRUYEN THONG AN BAO CHAN
  • Account number         : 5605150 (USD)
  • Bank’s name               : ANZ BANK (VIETNAM) LIMITED
  • Bank’s address          : 39 Le Duan Street, District 1, Ho Chi Minh City, Vietnam
  • STP code                     : 79602001
  • Swift code                    : ANZBVNVX

 
CANCELLATIONS & REFUNDS

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

  • 60 days before arrival: No cancellation charge. We Guarantee 100% Money Back
  • 30-59 days before arrival: 10% cancellation charge
  • 15-29 days before arrival: The total deposit paid to us (30% of the tour value) for the administrative fee in accordance with canceling advanced arrangements, will be valid for o­ne (1) year from the date the deposit was received. During this time (1 year) the amount can be applied to other tours and services. After o­ne (1) year the deposit amount is forfeited.
  • 7- 14 days before arrival: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.
  •  Within 1-6 before arrival: 100% on total charged.
  • No-Show: 100% on total charge.

REFUND OF UNUSED SERVICES

No refund will be given for any unused service after the trip has commenced

PRICES

All pricing is reflected in US Dollars unless otherwise specifically denoted and is valid at time of publication but is subject to change. ‘From’ prices represent land only low season twin share prices (unless otherwise clearly stated). Unless otherwise stated, prices include all government levies and airport taxes as at the date of publication. Prices are valid for travel for the date ranges shown. We will use our reasonable efforts to ensure the prices do not change but we may be required to impose surcharges depending on currency fluctuations, changes in government legislation, air prices, fuel surcharges or other variables outside our control. You acknowledge and agree that you shall be responsible for the prompt payment of all surcharges and price increases.

RESPONSIBILITY

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control. Cool Travel, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, and delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

VALIDITY

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted o­n the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
Any question related to this issue, please Contact Us for further explanation

TRAVEL INFORMATION & DOCUMENTS

After booking you will receive an invoice with all important information relevant to your destination. We strongly recommend you check the details carefully and read the information. Please ensure that you check your flight timings carefully on your tickets. The correct timings, using the 24 hour clock, may have been adjusted since you received your invoice.

Approximately 14 days before departure you will receive your eticket together with your final itinerary. However in the case of late bookings, changes or late payments, tickets may be emailed to you.

AIRFARES - cancellations & amendments: Prices do not include airfares from or to your departing destination. All flights bookings are subject to the carrier’s conditions of carriage. It is your responsibility to carefully read and understand the terms and conditions that relate to your airfare and contact the relevant airline if you require further information. Cancellation and refund policies associated with airfares vary according to airfare terms and conditions and the relevant airline.

ERRORS & OMISSIONS: We reserve the right to correct any errors in rates or content quoted or calculated for any package, with immediate effect. We will use our reasonable endeavors to notify you of such corrections.

PASSPORT AND ENTRY VISA

Your passport must be valid for at least six months following your entry date to your travel destination. It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.

TRAVEL INSURANCE

Travel insurance is not included in your tour price. It is the passenger's responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.

Cool Travel strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation, lost of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.

Thank you for spending your valuable time to read our Term and Condition. You are required to agreed with our Terms and Conditions before making the booking with www.vietnamholiday.eu

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