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Privacy Policy


The confidence and trust of our customers are important to us. We understand that your privacy is very important to you. Cool Travel is committed to protecting your privacy. This Privacy Policy explains how we deal with and protect your personal information. By providing your personal information, you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this Privacy Policy. We recommend that you review this policy regulatory as we may amend it from time to time.
Cool Travel respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our visitor. This privacy statement discloses the privacy practices for this site:


Our site uses forms in which you give us contact information (like your name, address, and email address) so you can book travel services, request information and support. We use customer information only when it will be important for us to contact you regarding our web site, new Cool Travel services, and special offers we think you'll find valuable. If you would rather not receive this information, please see the "Updating Your Information" section below on how to change your communication preferences.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control.


We use emails to communicate with you, to send information that you have requested. We also provide email links, as on our contact us page, to allow you to contact us directly. We strive to promptly reply to your messages.
The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will never be shared with third parties.


As stated previously in this policy, we will never give out your information. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site.


If we change our information handling practices or other privacy aspects, we will post those changes on this privacy statement, at least 30 days prior to their implementation.


From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and country of residence), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


Organizing your travel insurance can be a mind-boggling exercise, and let's face it, certainly nowhere as much fun as booking your holiday. But it is absolutely essential that you arrange some sort of insurance to cover your trip.

Something going wrong with your holiday is not a nice thought which we completely understand, but the alternatives are much worse, such as being out of pocket because you have to cancel your trip prior to departure due to illness. Even worse having to personally make all the arrangements in the event of a medical or similar situation in a foreign country/language as well as paying all the costs yourself is not a nice thought. Travel insurance covers you for a whole host of things that will make your life (and your pocket) so much easier if something were to go wrong before, or after your departure. 

Cool Travel have teamed up with the award winning travel insurance specialists Insure and Go ( to bring you great value, high quality travel insurance cover


  • Up to three under 18yrs included FREE per adult on our single trip travel insurance.
  • Insure & Go single trip travel insurance offers free cover on over 40 adventure activities, from scuba diving to white water rafting, offering additional peace of mind.
  • A 24 hour emergency helpline, available 365 days a year.
  • An Insure and Go policy card - unique to InsureandGo customers, it's the convenient way to take your policy details away with you.
  •  Best Travel Insurance Provider + Most Trusted Travel Insurance Provider - Moneywise Customer Service Awards 2009

If you decide not to purchase this insurance, please send us details of your alternative policy (insurer and your policy number).
Click here to book your Travel Insurance online with Insure and Go


We consider adequate travel insurance to be essential for your trip. It is your responsibility to purchase an appropriate level of cover which provides sufficient cover to meet your personal requirements. We think the most important areas to cover are: -

Cancellation/Curtailment - Provides cover for flights and accommodation and excursions, tours and activities that have been pre-paid and cannot get refunded if you cancel your trip prior to departure, or cut short your holiday. NB. Within 1 month of departure your trip is non-refundable.

Medical expenses (including repatriation by air if necessary) - Provides cover for costs arising in the event of illness, injury or death during the trip and where necessary the provision of emergency medical assistance.

Loss or damage of personal possessions - Provides cover for your own personal luggage and valuables if they are lost, stolen or damaged during your trip. You will be expected to provide evidence of ownership and value (such as receipts) in the event of a claim, and have a local police report.

Adventure activities - Whilst insure and Go automatically include up to 40 adventure activities on their single trip and annual insurances; please check their website for further details.

Many other sections such as personal liability (if you injury someone), money loss (robbery), catastrophe cover, personal accident (compensation if you die, or are permanently disabled abroad). Click here to book your travel insurance online


If you have any questions about our privacy statement, the practices of this site, or your dealings with this web site, you can contact: You can also reach us by post mail at address:

Add: Suite 606, Indochina Park Tower, 04 Nguyen Dinh Chieu Str, Dist. 1, Ho Chi Minh City, Viet Nam.

Tel: (+848) 22200933 - Fax (+848) 22200922



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